Customer Service Agreement | Xometry, Inc.
Xometry, Inc.
Last Updated: July 28, 2026
These terms and conditions (the “ Agreement”) govern your (“ You” or “ Your”) use of Xometry, Inc.’s (“ Xometry”) website (the “ Website”) and/or your receipt of manufacturing and other services from Xometry (the “Services”), however initiated, including through the Website, by telephone, by email, by purchase order, or by any other means. PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USING THE WEBSITE, PLACING AN ORDER WITH XOMETRY FOR SERVICES BY ANY MEANS, CLICKING ON THE “I ACCEPT” BUTTON, COMPLETING REGISTRATION , OR SUBMITTING OR ACCEPTING AN ORDER (INCLUDING BY PURCHASE ORDER, EMAIL OR OTHERWISE, REGARDLESS OF ANY CONTRARY OR ADDITIONAL TERMS CONTAINED THEREIN), YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS AGREEMENT, (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH XOMETRY, AND (3) YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT PERSONALLY OR ON BEHALF OF THE ENTITY YOU REPRESENT. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT ACCESS OR USE THE XOMETRY WEBSITE OR THE SERVICES BY ANY MEANS. Xometry’s General Terms and Conditions available at: www.xometry.com/terms (“ General Terms”) are incorporated herein by reference.
THIS AGREEMENT INCLUDES A CLASS ACTION WAIVER AND A WAIVER OF JURY TRIALS.
PLEASE NOTE that Xometry may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting of the modified version on the Website for orders placed after such modifications have been posted. Xometry will also update the “Last Updated” date at the top of this Agreement.
1. SERVICES.
1.1 About the Services. Xometry hosts and maintains an online platform available at the Website that enables Xometry’s buyers to upload their three-dimensional (3D) models for their manufacturing projects. Xometry maintains a vendor manufacturing program consisting of a network of third-party manufacturers (each, a “ Partner”) capable of performing manufacturing services in order to offer our buyers greater efficiencies including pricing, certifications and lead times while always striving for excellent quality manufacturing services.
1.2 Responsibilities When Using the Services. By using the Services, You agree to:
1.2.1 Comply with all applicable laws and regulations, including, but not limited to, all intellectual property, data, privacy, and export control laws;
1.2.2 Upload and disseminate only content or information that You own all required rights to under law, are authorized to disseminate (and are not subject to any confidentiality obligations), and do so only consistent with applicable law and as permitted by any agreements to which You are bound;
1.2.3 Use reasonable efforts to prevent unauthorized access to or use of the Services;
1.2.4 Monitor and control all activity conducted through Your Account in connection with the Services; and
1.2.5 Promptly notify Xometry if You become aware or reasonably suspect any illegal or unauthorized activity or a security breach involving Your Account.
If Xometry has reason to believe that You have failed to comply with the above, Xometry may without notice suspend or terminate Your access to the Services and refuse any and all current or future use of the Services (or any portion thereof).
2. REGISTRATION.
In order to use certain Services, You may be required to register for an account (“ Account”). In registering for the Services, You agree to (1) provide true, accurate, current and complete information about You as prompted in the Website account details section (“ Registration Data”); and (2) maintain and promptly update Your Registration Data to keep it true, accurate, current and complete. You are responsible for all activities that occur under Your Account, and Xometry will not be liable for any loss or damage (of any kind and under any legal theory) to You or any third party arising from Your inability or failure for any reason to comply with these Terms and any applicable General Terms.
3. ORDERING PROCESS
3.1 Placing Orders. In order to place an order for a Part, You must upload an acceptable model for the Part that You would like to be produced pursuant to the terms of this Agreement.
3.2 Specifications. If You accept Xometry’s Quote by placing an order referencing the Quote using the Quote number, Xometry will, subject to the terms herein, manufacture, or have manufactured, the Part(s) in accordance with the geometry and features related to the Part(s) and to the tolerances as set forth in the Quote (except if located in the Notes section) (collectively, the “ Specifications”).
3.3 Xometry Cancellations. Xometry may, at any time during the quotation, ordering and the manufacturing process, revoke and/or cancel any Quote/order, if there are technical or other reasons (such as a concern about intellectual property ownership of the design or the legality of the Part) to do so.
4. PRICING AND PAYMENT
4.1 Payment. You agree to pay all fees or charges to Your Account in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable.
4.2 Taxes and Costs. Unless otherwise stated, the price quoted with respect to the manufacture of any particular Part includes the cost for the Services rendered by Xometry, the manufacturing of the Part and the standard shipping (as selected by Xometry), as well as all applicable sales and use taxes.
5. SHIPMENT ESTIMATES; RISK OF LOSS IN TRANSPORT
5.1 Shipment Estimates. Quotations issued by Xometry will contain an estimated date of shipment, calculated on the basis of the input data.
5.2 Risk of Loss. Unless otherwise agreed, all sales of Parts shall be Ex-works Partner’s factory (Incoterms® 2020).
6. WARRANTIES; REPLACEMENT PARTS
6.1 Warranties. Xometry warrants that (1) for six (6) months from the date of shipment to Buyer (the “ Warranty Period”), Parts supplied under an Order will be free from defects in material and workmanship and conform to the Specifications, and (2) that all services will be provided in a safe and workmanlike manner.
6.2 Specifications Warranty Disclaimer. You provide the Specifications and design for your Parts. Therefore, while Xometry will use commercially reasonable efforts to manufacture or have Your Parts manufactured by our Partners in accordance with Your Specifications, XOMETRY DOES NOT WARRANT OR REPRESENT THAT YOUR PART CAN BE MANUFACTURED IN ACCORDANCE WITH YOUR SPECIFICATIONS.
7. INTELLECTUAL PROPERTY
7.1 License. Subject to the terms herein, Xometry grants to You a limited, revocable, non-exclusive license to use the Website for your personal or internal business purposes.
7.2 Trademarks. The Website contains names, which are trademarks, service marks and/or brand names of Xometry and may not be used without the written permission of Xometry.
7.3 Your Data. If You use the Service, You agree that Xometry will be required to collect, use, and process data, including personal data, from Your organization for the purpose of providing the Services (“ Buyer Data”), subject to our Privacy Policy.
8. INDEMNIFICATION BY YOU.
You agree to indemnify and hold harmless Xometry and its officers, directors, shareholders, agents, licensees, employees, successors and assigns, and Partners, from and against any and all damages, liabilities, awards, losses, costs and expenses including, without limitation, reasonable attorneys’ fees and court costs: (1) arising out of any breach by You of any undertaking, warranty, representation or agreement contained herein;
9. DISCLAIMER OF WARRANTIES.
EXCEPT AS EXPRESSLY OTHERWISE PROVIDED HEREIN, THE PARTS MANUFACTURED BY XOMETRY PURSUANT TO AN ORDER SUBMITTED ON THIS WEBSITE AS WELL AS THE WEBSITE AND SERVICES, AND ALL INFORMATION AND CONTENT THEREIN, AND ANY OTHER MATERIALS PROVIDED BY XOMETRY, ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND.
10. LIMITATION OF LIABILITY
10.1 Disclaimer of Certain Damages. XOMETRY SHALL NOT IN ANY EVENT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, BUSINESS OPPORTUNITIES OR FOR LOSS OF INCOME.
11. TERM AND TERMINATION
11.1 Term. This Agreement commences on the date when You accept it (as described in the preamble above) and remains in full force and effect while You use the Services, unless terminated in accordance with the terms herein.
12. MISCELLANEOUS
12.1 Electronic Communications. The communications between You and Xometry use electronic means, whether You visit the Website or send Xometry e-mails or SMS texts, or whether Xometry posts notices on the Website or communicates with You via e-mail or SMS/text.