Privacy Policy Xometry, Inc. | Read It Here

Xometry, Inc. and its affiliates (collectively “Xometry,” “we” or “us”) offer a range of services to customers and prospective customers to assist them in the manufacture of their parts and assemblies by providing them with the ability to purchase those parts and assemblies from Xometry (“Customer”). Xometry has a network of third-party manufacturing partners capable of performing manufacturing services on Xometry’s behalf (“Partners”). Xometry also provides various services and software to assist Partners in operating their manufacturing businesses. Customers and Partners and any other person who interacts with us as described below are hereafter collectively referred to as “you,” and “your.”

You may interact with Xometry and provide us information through our software plug-ins, our online platforms at www.xometry.com (and all associated subdomains) (collectively referred to as the “Website”), mobile applications including the Xometry Workcenter Mobile App (the “Apps,” together with the Website collectively the "Platforms") or by speaking, emailing, texting or chatting with our employees and other representatives in support of the various integrated services that we provide to you as a potential or current Customer or Partner (collectively, the “Services”). This Privacy Policy sets forth our privacy practices regarding the information we gather from you when you visit our Platforms and utilize the Services.

This Privacy Policy aims to give you information on how Xometry collects and processes your personal data through your use of our Platforms and our Services for our own purposes (i.e., where we are the Controller). It is intended to meet our duties as a Controller of Transparency under European data protection legislation known as the “GDPR” or “General Data Protection Regulation”. This Privacy Policy does not describe how we process personal data on our customers’ or any other person’s instructions (i.e., where we act as a Processor).

This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your personal data, we may notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Website. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Website. These changes will be effective immediately for new users of our Services after the effective date of the then-current policy. Please note that at all times you are responsible for updating your personal data to provide us with your most current e-mail address.

What Information Do We Collect?

We may collect, process, and store information about you across different platforms and devices in various ways when you use our Platforms and Services. If you access or use our Services from multiple devices or platforms, information such as your account details, preferences, activities, device identifiers, and app usage may be collected and synchronized across your devices. This enables you to access your account and preferences, continue activities, and benefit from personalized features regardless of the Platform.

Your information may be automatically updated or transferred between Platforms using secure methods. Data transfers and syncing are performed in compliance with relevant legal requirements and are subject to your privacy and data sharing preferences, which you can manage in your account settings.

If required by law, we will obtain your consent for cross-Platform data collection and synchronization. Please note that opting out of synchronization may affect service functionality.

Information You Provide

We collect the information you voluntarily provide to us. For example:

• We may collect personal information from you, such as your first and last name, phone number, email address, company name, job title and password when you create an account to log in to our Platform or as a Customer or Partner (“Account”).
• We may collect personal information from you, such as your first and last name, phone number, email address, company name, and job title when you engage in conversation with a chatbot ("Bot") or through electronic or non-electronic means.
• When you use support services or access our Platforms, we will collect all information necessary to provide support or complete the transaction that you have requested or authorized, depending on the nature of the Services that you are accessing.
• We retain information on your behalf, including but not limited to your transaction history and previous quotes and orders (which includes your designs and other purchase details) in order to maintain and service your Account and deliver the Services.
• If you enable the Apps to access your mobile device’s camera or files to upload photographs, videos or other documents, or if you upload photos, videos or files directly through our Platforms, we will collect any such content and metadata about the content for the purpose of providing the Services.

Information Collected Via Technology

We collect certain information automatically from your browser and/or your mobile device when you visit the Platforms via various technological means.

• Log Files: We gather certain information automatically and store it in log files. This information includes aggregate information on the pages customers access or visit, IP addresses, browser type, Internet Service Provider (ISP), operating systems, date/time stamp and clickstream data.
• Cookies: We use cookies to collect information. “Cookies” are small files stored in your browser’s cache. We use cookies to help us understand your preferences.
• Pixel Tags: We use “Pixel Tags” to track online movements of Web users.
• Third Party Analytics: We use third party services providers, such as Google Analytics, to help analyze how users use the Website.

No Special Categories of Personal Data

We do not collect any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How Do We Use Your Personal Information?

We will only use your personal data for the purposes for which we collected it as listed below.

If we need to use your personal data for an unrelated purpose, we will update this Privacy Policy and we will explain the legal basis which allows us to do so.

What is our “legal basis” for processing your Personal Data?

In respect of each of the purposes for which we use your personal data, the GDPR requires us to ensure that we have a “legal basis” for that use.

We use your personal information in the following ways:

• Facilitate the creation of and secure your Account on our network;
• Identify you as a user in our system;
• Verify your identity through a variety of means;
• Provide administrative email notifications;
• Maintain the security and integrity of our Services;
• Provide the Services you request;
• Respond to your inquiries;
• Send newsletters, surveys, offers and other promotional materials related to our Services and for other marketing purposes of Xometry.

Do We Share Your Information With Any Third Parties?

We disclose your personal information as described below. Xometry does not sell your personal information to third parties.

• Sharing with Third Party Service Providers: We may share your personal information with third party service providers to provide you with the Services that we offer.
• Sharing Customer Personal Information with Partners: Xometry may subcontract a Customer’s manufacturing project to one of our Partners.
• Sharing Partner Personal Information with Third Party Business Partners: Xometry may also share Partners’ personal information with third-party business partners.
• Corporate Restructuring: We may share some or all of your personal information in connection with any merger or acquisition.
• Other Disclosures: Xometry may disclose personal information if it believes in good faith that such disclosure is necessary for legal investigations or to comply with relevant laws.

Your Rights Relating to Your Personal Data

Under certain circumstances, by law you have the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing your personal data.
• Request the restriction of processing of your personal data.
• Request the transfer of your personal data.
• Withdraw consent for processing your personal data.

Complaints

If you would like to make a complaint regarding this Privacy Policy or our practices, please contact us at: legal@xometry.com.

If you feel that your complaint has not been adequately resolved, please note that the GDPR gives you the right to contact your local data protection supervisory authority.